Send Email From STARS

This video gives a quick overview on how to email from STARS.  The advantage of emailing from STARS is that it will use the data already included in the load detail to populate the email without the user having to dual entry information.  This is a big time saver, but STARS also automatically sends a copy of the email to us for our records.

Most importantly is that emails time/date stamp a record of the information that was provided.  For example.  If you email a broker carrier that a load must be tarped, the carrier has little defense by saying “you never told me that” which can easily happen when relying on phone calls only.  Of course a “rate confirmation” also would provide the “tarp” requirement, but you can see how emails better protect your communication and can help avoid “he said/she said” issues.