Phone And Computer

This business is done over the phone and the computer.  We have systems in place for both.  Our 8×8 phone system is a full featured business phone system that gives us all the tools we need. It is up to you, however, to use it.

Skill – Learn how to talk to our drivers.

Sammons drivers are professional, friendly people who understand their equipment and capabilities.  They are your bread and butter to making money in this industry.  Use them as a resource, when you talk to a driver ask him about his business:

• Ask him about his equipment.
• The lanes he likes to run.
• The rate per mile (RPM) he wants to make.
• How often does he like to get home.

These are only a few of the questions you can ask and talk about, but the important message here is that they are a wealth of information and are glad to talk about their business and share it with others.  Be considerate of the driver’s time and the fact he could be driving or loading etc.  Always ask if they have the time to talk or if it would be better to call them back.  Often, time is of the essence and you might have an excellent load opportunity.  Explain to the driver the purpose of your call and identify if you have a load opportunity that needs a quick answer or a more casual question that can be discussed later.  Remember we all have priorities and the drivers’ may not always be inline with yours.

Most all of the Sammons drivers are mapped on our ‘Map Trucks‘ tool in STARS.  This particular feature is available only to our office here at Heavy Haul Trucking.  Sammons corporate does not even have this tool available to them.  Because Sammons provides us the information we want to be respectful of the information they are providing us and be professional with the drivers and their information.

Skill – Learn our computer systems

STARS

Our STARS system was developed in-house.  It is our primary tool to track our loads, customers, drivers, etc.  We are always looking at ways to improve STARS to make everyone here more successful.  If you have an idea or feature you would like to see, let us know and we can look at adding it.  You’ll want to get proficient with all our computer system tools.  If your stuck on something ask someone and we can get you the answer.

ITS

ITS or Internet Truckstop, is a very popular load and truck posting service used throughout the country by most trucking professionals.  It has a lot of very useful tools and our dispatchers use it quite extensively.   Our membership has all the necessary tools you will need to get started making money.  You will start by ‘searching loads’ which will help you match loads with trucks in our system.